All About Gary

Career Experience

Language Skills : English / Cantonese / Mandarin / Bahasa Melayu / Indonesian

2022 - Present
SiBuy365, Cambodia
Winners Club, Cambodia
BizLytics, Singapore
Business Owner

Business Owner

SiBuy365, Cambodia
Designed with the Cambodian local mass market in mind. Aimed to bring the best deal out of merchants direct to consumers, at the same time increasing foot traffic and popularity of merchants. Buy Immediately & Redeem Right Away! Pay Less for MORE!

Winners Club, Cambodia
BizLytics, Singapore
Develop corporate and commercial strategies and partnership aimed to achieve high impact and long-term sustainable growth, maximising value, prioritising resources and connecting the dots across various industries of our clients from Entertainment, Food & Beverage, Casinos, Integrated Resorts, Healthcare, Property Business with a balanced opportunity approach and risk assessment of business cases within the business portfolio.

2015 - 2019
Galaxy Entertainment Group
Organization Development & Leadership Advisor

Organization Development & Leadership Advisor

Galaxy Ent. Group, one of the world’s leading resorts, hospitality and gaming
companies. Listed on the HKSE and is a constituent of the Hang Seng Index
(HK:0027)

Brief
In a team of 44 and led a team of 15 professionals in SAP LSO, CMS Equella, QlikView, Learning Management Systems and Technology supporting 20,000 of the total workforce of Galaxy Entertainment Group on talent localisation, competency mapping, job profiling, report designing, projects management, Budgeting, learning technologies, eLearning content development, processes and guidelines.

Scope
1. Oversee yearly business goals, measuring KPIs, and ensuring business always remain relevant and competitive towards the market
2. Localisation Strategy Program
3. Enterprise Information Management
4. Business Intelligence Reporting
5. Data Mining, Statistical Analysis of Data
6. eLearning Program Planning & Development Strategy
7. eLearning approach on content development & implementation
9. Learning System Technology, Operations & Strategies
10. Projects & Vendor Management
11. Risk analysis and planning
12. Report Optimisation
13. Mystery Shop / Service Quality Assurance Program
14. Process Operations Optimisation
15. Tenders, RFP, SOW, Contracts
16. Budget Management
17. P&L Management

Achievements
1. Overhauled & deployed Learning Management System in Galaxy Entertainment Group for over 20,000 team members in 8 months. The project carried savings over HKD$5.25 million in over 3 years [2018-2020]

2. Overhauled eLearning concept and tools for GEG and applied to over 20,000 team members.

3. Deployed QlikView for over 40 team members in 3 months equipping department with capability to optimise reporting and savings over 8hours per team member per week

4. Strategy development to enable On-Demand Learning and enhance eLearning approach applied to Front Line & Back of House Employees to enable better tailored learning when required

5. Report optimisation strategy & production for Galaxy Entertainment Group Executives from 7 working days to 4 hours

6. Mystery Shop / Service quality assurance project management till complete [2015 & 2016 & 2017]

7. IR Phase 2 Opening Team, successful opening of 3 partner hotel properties (JW Marriott, Ritz Carlton, Broadway) generating monthly average revenue HKD $9.5million

8. Achieved reputation as the most efficient Hotel & Casino in employee productivity

9. Achieved reputation as the highest earning Hotel & Casino in YR18 & YR19 among all competitors in Macau

Head of Instructional Systems & Dean Advisor

LKC School of Med, a partnership between NTU Singapore and Imperial College of London, training doctors who put patients at the centre of their exemplary care

Brief
Led a team of 17 specialists in Data Analytics, Content Developers, System Architects, Technology Support, Networking, Server and Infrastructure supporting operations of Lee Kong Chian School of Medicine on content developments, learning technology architecture enhancements, data analytics on learning behaviours and projects management

Scope
1. Budget Management
2. Vendor Management
3. Team Based Learning content development
4. Risk assessment
5. IT Operations
6. Assets Management
7. Service Desk & Infrastructure planning and management
8. Processes, Policies, Tenders, ITQ
9. Project Management
10. Data Analytics on learning behaviour
11. Consultant on tech tools towards other Schools & TTSH on effective learning and productivity
12. In-House app management

Achievements
1. iFolio in-house application development
2. Successful use of data via analytics on learning behavior of medical doctors
3. Compass integration (In-house Learning Management System) to LAMS
4. Successful setup of Centre of Excellence and Learning Technologies supporting over 15,000 students and 7,000 staff
5. Portfolio system design, workflow planning and implementation
6. Successful implementation of MKM ePortoflio system
7. Successful implementation of LAMS system
8. iPad Hardware Deployment and iPad Device Management Software Rollout (5,000 units) in 2 days
9. Deployed state of the art board room cum conference room

2012 - 2015
Ministry of Education
(Lee Kong Chian School of Medicine)
Head of Instructional Systems & Dean Advisor

2010 - 2012
Ministry of Healthcare
(National Healthcare Group,
Tan Tock Seng Hospital)
Lead Multimedia & Technology Developer

Lead Multimedia & Technology Developer

National Healthcare Group is a group of healthcare institutions in Singapore. The group was formed in 2000 and operates several hospitals, national specialty centres, and polyclinics. Tan Tock Seng Hospital is the largest hospital in the group and serves as the flagship hospital for the cluster.

Brief
Worked within team of professionals focused on eLearning content developments, technology and systems management, supporting the department on data mining, reporting, enhancing contents for medical doctors to achieve learning goals and controlled cost

Scope
1. Budget Management
2. eLearning (Content & System Management)
3. IT Management
4. Assets Management
5. Processes, Policies, Tenders, ITQ
6. Residency Training Support
7. NHG eLearning (Government Initiated Taskforce)
8. Project Management
9. Technology consultancy for GME (Graduate Medical Education Taskforce)

Achievements
1. NHG Residency Portal Program (Phase 1-3)
2. Successful setup of NHG Residency Anaesthesia Resource Room (OT), saving US$2million
3. Successful setup of NHG Residency Storage Server System (Dell-EMC)
4. Successful setup of NHG Residency New Innovations electronic suite

Projects Team Lead and Service Desk Assistant Team Lead

IBM Singapore provides a range of services, including business and information technology services in Singapore. National Healthcare Group is a group of healthcare institutions in Singapore, engaged IBM to provide and manage IT aspects of services. Listed on the NYSE and is a constituent of the NYSE Composite (NYSE:IBM)

Brief
In team of 46, leading 13 of them towards supporting all Information Technology Operations in Tan Tock Seng Hospital, Singapore on IT Support, Wifi, Networking, Server and Infrastructure. Major involvements include projects management, team operations, assets management and executive report presentation

Scope
1. Budget Management
2. IT Operations Management
3. Service Recovery
4. Assets Management
5. Data Management
6. Processes and Policies
7. Product Evaluation
8. Risk Assessment
9. Project Management
10. Vendor Management

Achievements
1. Successful deployment of 45 SATO Wristband Printing and Tracking System within 6 hours SLA
2. Setting up of NHG 1 HEALTH Community Hospital - AMK with budget over US$10million
3. Successfully setting up Day Surgery Expansion, Bedside Patient Computing System.
4. Successful triage setup during H1N1 outbreak on all IT operated items within 4 hours SLA catering to over 15,000 patients per day

2007 - 2010
IBM Singapore
(National Healthcare Group,
Tan Tock Seng Hospital)
Projects Team Lead and Service Desk Assistant Team Lead

About Me

Specialization

Business Startup / Pre-Opening

Newly formed business with particular momentum behind it based on perceived demand for its product or service. The intention to grow rapidly as a result of offering something that addresses a particular market gap.

Business Strategic Planning

Assesses the current environment of a business, both internally and externally to establishes future goals and targets and describes the strategies it will implement to reach them. In other words, a business plan describes a current business or a specific new project.

BPI (Business Process Improvement)

A practice in which enterprise leaders analyze their business processes to identify areas where they can improve accuracy, effectiveness and efficiency and then make changes within the processes to realize these improvements.

Qualities